Contact InformationBEPLATINUM BEAUTY BOUTIQUE 786.310.7648 CUSTOMER SERVICE |
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- SHIPPING & DELIVERY
- Please allow 1 to 2 business days for your order to be processed. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
- Orders placed on Saturday and Sunday will be processed on the next business day.
- We DO NOT charge for standard ground UPS shipping however if you elect to have an expedited shipping option this will be added to your total on check out.
- 2nd Day orders will be processed the same day the order is placed if your order is received by 11:00 AM EST. Orders received after 11:00 AM EST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.
- Overnight orders will be processed the same day the order is placed if your order is received by 11:00 AM EST. Orders received after 11:00 AM EST will be processed on the next business day. Overnight orders may require a signature upon delivery.
- We are currently unable to accept orders billed to or shipped to destinations outside of the United States.
- PRIVACY & SECURITY
- BEPLATINUM COSMETICS PRIVACY POLICY
We at BePlatinum Cosmetics respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy.
This Privacy Policy describes the types of personal information we collect on the BePlatinum Cosmetics website, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information.
Please note that this Privacy Policy governs only personal information collected, used or disclosed on the Site and/or to BePlatinum Cosmetics. It does not govern any other information or communications that may reference BePlatinum, i.e., communications from freestanding BePlatinum Cosmetics stores (other than a BePlatinum Cosmetics application that you may submit at a BePlatinum store), retailers or BePlatinum Cosmetics counters. If you link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy. - INFORMATION WE COLLECT AND HOW WE USE IT
- You may choose to provide us with personal information when you visit our Site. For example, if you decide to complete a user registration form or complete an online survey, or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number) and optional information such as your age group, gender and product and/or cosmetic concerns, and the brands and products you use. We use this information to provide the service you requested. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To help protect your personal information, users registering at the Site must also enter a use name/email address and password. We may also invite you to provide information about your skincare concerns to enable us to provide you with customized service. Marketing
- COMMUNICATIONS
With your consent, the information you provide may be used by BePlatinum Cosmetics to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions or to phone you. If you do consent to receive these communications and later decide that you would no longer like to receive them, simple unsubscribe. You may receive the benefit of hearing from BePlatinum Cosmetics via direct mail even if you have not elected to receive other marketing communications. If you do not wish to receive direct mail, please email customer service with your name and we will remove you immediately. - RETURNS & REFUNDS
- We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund. All returns should be addressed to:
BEPLATINUM RETURNS
6907 Biscayne Blvd
Miami, Florida 33138
To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records. Regrettably, return shipping and handling charges are not refundable.
In the case of damaged items, please refer to the Damaged Items section below. Your return will be processed promptly upon its arrival.
If you have questions about returns, please contact us by phone at 1-877-237-5284 or Email Us .
DAMAGED ITEMS
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-877-237-5284. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
- ORDERING
- If an item selected is temporarily out of stock at the time of your order, you will be notified via Email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.
- SALES TAX
We are required by law to collect state sales tax on orders being shipped to anywhere in Florida. - PAYMENT OPTIONS
We except the following credit cards:
American Express
Discover
MasterCard
Visa - ORDER STATUS
With a BePlatinum Account, you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your BePlatinum Cosmetics Online orders. - ORDER CANCELLATIONS
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) not available
Difficulty in processing payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to a customer request
If your order is cancelled, you will receive an Email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at 1-877-237-5284 or Email.
